Other Information
- 01
Yes! Mad and Meek offers personal delivery for orders within a 10-15km radius from our location. During the checkout process on our website, you will be informed whether your address falls within this delivery radius. This ensures that your order can be delivered directly to you in a timely and efficient manner.
- 02
Yes! All our candles at Mad and Meek are handmade. As a result, they may exhibit slight imperfections. However, these are not defects but rather unique characteristics that add to the charm and individuality of each candle. Our commitment to handcrafting ensures that every candle is distinctive and special, reflecting the care and attention we pour into our work. We believe these natural variations enhance the overall aesthetic and appeal of our products.
- 03
At Mad and Meek, we strive to process and ship your orders within 48 hours of placing them. If you opt for pickup, your order will be ready within 1-2 business days. We will notify you when your order is ready for pickup. Throughout the process, you will receive updates on your order status, including when it's being processed and when it’s on its way. Your satisfaction is our priority, and we are committed to ensuring timely and efficient delivery.
- 04
Mad & Meek Privacy Policy
Effective 1 October 2021
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1. What type of Information we collect
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
1.2 How we collect Information
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
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1.3 Why we collect Information
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We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations
1.4 How do we store, use, share and disclose our site visitors' personal information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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1.5 How do we communicate with our site visitors
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
1.6 How we use cookies and other tracking tools
We are required by Data privacy laws and regulations to inform our site visitors that we are using cookies. Visitors to our site will see a cookie consent banner notification that informs our visitors on how their cookies are being used on your site.
Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.
Wix uses cookies for important reasons, such as:
To provide a great experience for your visitors and customers.
To identify your registered members (users who registered to your site).
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use
The following links explain how to access cookie settings in various browsers:
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
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1.7 How visitors can withdraw their consent
If you don’t want us to process your data anymore, please contact us via email at admin@madandeek.com.au
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1.8 Privacy Policy Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
1.9 Questions
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at admin@madandeek.com.au
- 05
Please allow 2-4 Business days for shipping.
If you are based in Australia your package will be shipped out within the next 48hours of purchasing your order. However if you are international it will be the same turn around time and allow 5-10 Businesses days for it to reach you.
If you are unhappy with your purchase at Mad & Meeks. We do offer an exchange or credit note. However if you have purchased an item that is on sale, we will not be accepting refunds, exchanges or credit notes won't be offered on that product. Alternatively if you make a purchase and use a discount code that is not considered as a sale item.
If you are returning one of our products please ensue that the product please does have the following as it will not be considered as a proper refund or exchange.
1. Ensure that all labels, product usage cards and packaging are in unused, original condition.
2. Ensure that the candle has not been burned or used and free from any usage.
3. if you are not satisfied with the scent this needs to be approved by one of our team member's before returning.
We happily offer a 14 day refund or exchange on any of our products should you not be completely satisfied with your purchase.
How do I make a Return?
1. Download and fill out the returns form. See attached link below.
2. Ensure that your items are in original unused condition with labels and packaging attached. If needed to consult with Mad & Meek's Team before returning please do so.
3. Ensure your returns slip is completed and enclosed
4. Postage is paid at your own cost
5. Please email us at admin@madandmeek.com.au for return postage instructions